Job description

Responsibilities:

• Must have 1-3 years' experience in this position.
• Complete all drain cleaning, jetting, and cable work related to in-home, service calls.
• Provide camera service for every mainline stoppage within 24 hours of the report.
• Know how to establish customer rapport to provide the right products and services.
• Educate and assist customers on the importance of sewer repair and replacement.
• Help customers select the right maintenance plan and understand warranty information.
• Explain reasons for blockage and illustrate how you will resolve the issue.
• Understand your service criteria and hold yourself accountable for exceeding revenue goals.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Work alongside customer service and dispatch to ensure the overall success of the business.
• Protect drain cleaning and camera equipment and keep a well-inventoried truck.
• Participate actively in all training exercises, morning meetings, trade shows, and retreats.
• Train and mentor apprentices to ensure quick, accurate repairs.
• Be accurate and timely with invoices, time cards, curbside feedback, and options sheets.

Requirements:

- Previous experience in drain cleaning or related field preferred

- Ability to work in physically demanding environments, including climbing, digging, and lifting heavy objects

- Proficient in using cabling machines, hand tools, and heavy equipment for drain maintenance and repair

- Familiarity with fiber splicing techniques for underground drainage systems is a plus

- Knowledge of safety procedures when working with high voltage equipment is essential

- Valid driver's license with a clean driving record is required

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the company.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekends as needed

Work Location: On the road